Shipping & Returns

🎁Holiday Shipping 2024 🎀

All IOTA Artist Market products will ship out by Dec 11 2024 at the latest, and we’re taking orders until Dec 20th 2024, before our team takes a holiday break from Dec 21 2024-Jan 4 2025. IOTA cannot guarantee that artworks will arrive for the holidays. 

IOTA ships through Canada Post, so please stay updated on the progress of the national strike of the Canadian Union of Postal Workers, keeping in mind that national postage delays may impact your order. 

If there are significant delays, we may offer a local pickup/delivery option in December for clients in the Halifax Regional Municipality. Stay tuned, or contact iotastudiogallery@gmail.com.

General Shipping:

IOTA Studios offers free shipping on all orders over $100 within Canada, with the exception of framed artworks and sculptures. 

International shipping rates are calculated upon checkout. 

Packages are shipped by Canada Post.

Depending on size, prints are wrapped in with a stiffener, sealed in a plastic and shipped flat or carefully rolled in a sturdy box.

In the description of each artwork, it is specified whether it is digitally signed or hand signed. 

Please reach out to iotastudiogallery@gmail.com for any specific shipping and handling questions. Orders ship within 10 business days. 

Returns

If you have any issues with your artwork acquisition please email us at iotastudiogallery@gmail.com. We do not accept returns or exchanges. If your works arrive damaged, please notify us with images of the artwork within 14 days of delivery. Damaged digital prints will be replaced at the cost of IOTA, and in the case that a unique and irreplaceable artwork is damaged, IOTA will lead a claim process with shippers and the client will be offered a store credit or refund for the value of the artwork. 

Public Display

Artwork purchased through IOTA Studio Gallery is not for public display. Canadian Artists' Representation/Le Front des artistes canadiens (CARFAC) sets presentation standards for Canadian artists, which require that artists be paid equitably for their work, including exhibitions. If the artwork is to be displayed publicly, or in an exhibition, IOTA Studios or the artist must be contacted directly to discuss presentation fees for the artist.

Contact for shipping information