Shipping & Returns

General Shipping:

IOTA Studios offers free shipping on all orders over $100 within Canada, with the exception of framed artworks and sculptures. 

International shipping rates are calculated upon checkout. 

Packages are shipped by Canada Post.

Depending on size, prints are wrapped in with a stiffener, sealed in a plastic and shipped flat or carefully rolled in a sturdy box.

In the description of each artwork, it is specified whether it is digitally signed or hand signed. 

Please reach out to iotastudiogallery@gmail.com for any specific shipping and handling questions. Orders ship within 10 business days. 

Returns 

If you have any issues with your artwork acquisition please email us at iotastudiogallery@gmail.com. We do not accept returns or exchanges. If your works arrive damaged, please notify us with images of the artwork within 14 days of delivery. Damaged digital prints will be replaced at the cost of IOTA, and in the case that a unique and irreplaceable artwork is damaged, IOTA will lead a claim process with shippers and the client will be offered a store credit or refund for the value of the artwork. 

Tariffs on US Orders 

As of August 22 2026, artworks produced in Canada and shipped to US clients, are subject to U.S. tariffs. Artworks sold by IOTA may be subject to a 50% tariff upon entering the United States, including paintings, drawings, etchings, collages, sculptures, engravings and photography. View the full list of products here. These tariffs impact the entire arts sector, including artist exhibitions, and these tariffs are subject to change. 
Our Artist Market line of stationary & wearables is not subject to these new tariffs, and we encourage American clients to reach out to us at iotastudiogallery@gmail.com so we can make arrangements with our shipping and customs brokers. 

Public Display

Artwork purchased through IOTA Studio Gallery is not for public display. Canadian Artists' Representation/Le Front des artistes canadiens (CARFAC) sets presentation standards for Canadian artists, which require that artists be paid equitably for their work, including exhibitions. If the artwork is to be displayed publicly, or in an exhibition, IOTA Studios or the artist must be contacted directly to discuss presentation fees for the artist.